- Why is there no free plan?
- Free plans get paid for one way or another: with your data, with ads, or by investors who'll want their money back later. We'd rather charge a fair price and answer only to the people who pay. Our philosophy page has the longer version.
- How do I pay?
- By card or another method your country offers, on a checkout page run by Stripe. You pay first and create your account right after. You get an invoice for every payment.
- My company has a VAT ID. What do we pay?
- Choose Business. Prices are then shown without VAT and VAT is added at checkout. EU businesses outside Germany that enter a VAT ID are invoiced without VAT under reverse charge; German businesses get an invoice showing 19% VAT, which you can reclaim as usual.
- How do I cancel?
- In Settings, under Billing, or from the Cancel subscription link at the bottom of this site, at any time. Your plan runs to the end of the month or year you've paid for and doesn't renew.
- What happens if a payment fails?
- We try the card again for about two weeks and tell you by email. If it still fails, your account is locked: you can't open it or reach anything in it, and incoming mail is turned away. Your encrypted data is kept for 30 days in case you come back. After that it is deleted.
- Where is my data stored?
- On servers in Germany and Finland. And whatever is stored is encrypted on your device first, so we can't read it either.
- What if I want to leave?
- Your data is yours, and we won't hold it back to keep you. Files download as they are and calendars export as .ics today; a full export of mail and pages is on the way.
- What does the on-prem edition cost?
- It's priced per organisation, depending on size and support. It's not available yet; join the on-prem waitlist and we'll talk when it is.