Subprocessors
The other companies that handle personal data for us, what each one is for and what reaches it. There are three. None of them holds a key to what you keep in jellysuite.
Last updated: 13 October 2026
What a subprocessor is
We run jellysuite ourselves, but not on our own hardware and not with our own payment system. A subprocessor is a company we pay to do one of those jobs, and that handles some personal data while doing it. Each one works under a contract that limits it to that job. The privacy policy says what we do with personal data ourselves.
Hetzner
Hetzner Online GmbH, Germany
- What for
- The servers and storage the apps and this website run on
- What it receives
- Everything you keep in jellysuite, encrypted before it arrives, and what a server needs to store and route it. Your IP address while you are connected, in the apps and on this website.
- Where
- Germany and Finland
- Safeguard
- Stays in the EU, under a data processing agreement.
Stripe
Stripe Payments Europe, Ltd., Ireland
- What for
- Taking payment and sending invoices
- What it receives
- Your name, billing address, email address and payment details, and for a business the company name and VAT ID.
- Where
- Ireland, and possibly the United States
- Safeguard
- Certified under the EU-US Data Privacy Framework and bound by the EU's standard contractual clauses.
Pirsch
Emvi Software GmbH, Germany
- What for
- Counting visits to this website, without cookies
- What it receives
- The page you opened, the page you came from, and what your browser says about itself. Your IP address is used to tell visits apart and isn't stored. Nothing from the apps.
- Where
- Germany
- Safeguard
- Stays in the EU, under a data processing agreement.
What none of them gets
None of them has a key. What you write, upload, send or say in jellysuite is encrypted on your device, so Hetzner stores it without being able to read it, and Stripe and Pirsch never receive it at all. The transparency page lists what our servers can see, row by row.
Mail to and from other providers is sent and received by our own mail server at Hetzner. No other company carries it for us. Calls run through our own media server there too.
When this list changes
A company is added here before it handles anything, and the date at the top changes with it. If you have an account, we'll tell you about an addition before it takes effect. If you use jellysuite for a business and need to object to one, write to hello@jellysuite.com.